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Frequently Asked Questions
What are the payment options? Orders placed can be securely paid via our secure credit card form, or through Paypal -- we are PayPal verified. Please read our privacy policy for more information on how secure our payment options are over the internet.
What is the return policy? At Nutritional Mart, we guarantee your full satisfaction on all the products you receive, from their quality, safety, and potency. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). You are covered by this unconditional money back guarantee for a full 30 days from your date of product delivery. Please e-mail our Customer Service Department at sales@nutritionalmart.com or call (888)-352-5666 within 30 days of the delivery date to receive authorization and return instructions.
When do I expect to receive my order? All orders placed before will ship the same day as we stock all of our products in house. US orders ship via USPS Priority Mail for estimated delivery of 2-3 days. International orders estimated delivery time is 6-10 days.
How much is shipping? For all US orders: $5.00 Flat rate. All International orders: $9.95 Flat rate. Free Shipping for all US orders $30 or more.
What is the tax policy? Only orders shipped within California, USA are taxed the current sales tax of 8.25% as we are located in California.
Are there any sources for more health information? Yes, please register for a free account with us to sign up for our newsletter with up to date health news and special members-only promotional offers. Registering for an account is a quick and easy process to receive great benefits from being a member. You can always opt out of the newsletter at any time by e-mailing us to stop the service.
Is there any help from customer service? Please visit our Contact Us page for more information on how to contact us with any questions, comments, or help with ordering.
