Shipping Information:

UNITED STATES

Nutritional Mart ships to any street address, post office box or military address. Please be advised that UPS cannot ship to a P.O. box. If possible, please provide a physical address along with your P.O. box to ensure the most efficient delivery possible. If a package is returned to us due to an inappropriate address and has to be reshipped the customer will be responsible for the additional shipping fees.

Please allow 6-10 business days from ordering to arrival for all orders shipping Domestic Ground. While we do everything we can to ship orders within 2-3 business days, certain product lines can take more fulfillment time than others. In the unlikely event your order is to take longer than 6-10 business days, we will keep you informed through email with timely order status updates or login to your account to view the status of your order at any time. Please note: packages sent to military addresses may be delayed by military mail handling and tracking numbers are not available.

Orders placed within the USA are shipped via USPS Priority Mail or UPS. Shipping and handling charges will be calculated according to the destination of your order. You can choose between regular UPS ground, 3 day air, 2 day air, or next day air when placing your order. The charges for each option will vary accordingly as the shipping rates are updated based on the current UPS shipping fees.

These rates do not include fees or taxes. These rates also do not include brokerage fees. UPS will asses these.

OVERSEAS

Orders with destinations outside the United States are shipped via UPS. Shortly after you place your order you will receive an email from our international customer support team. This email will include the price for shipping and detail the next steps in the process. You must respond to this email or your order will not be processed.

Since we do not ship international orders in partial shipments, your order will not ship until all items are in stock to ship the order as complete. As certain product lines take more fulfillment time than others, we will keep you informed through email with timely order status updates. Please respond to our support team within the time specified to make any changes or substitutions as this will greatly expedite the shipping of your order.

Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your Nutritional Mart orders imported to your country.

We cannot be held responsible or accountable for any costs that you incur in relation to the processing of your international order. If an order is destroyed or seized, you will not receive a refund.

If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by Nutritional Mart to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

We indicate the contents of all packages as “Food Supplements-Not for Resale”. We cannot write “gift” on any packages.

In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.

Other Shipping Information:

IF YOUR ORDER IS LOST: If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. We will file the paperwork for the insurance on the package, if it is an insured order. If insured, your refund or replacement will be sent once the shipper has identified that the item is lost, which can be up to 15 days or more, depending on the carrier. To prevent fraud, a replacement will not be sent, nor will a refund be issued, until a final determination about the status of the package has been made by the shipping carrier or by us.

We will not be liable for any lost or stolen items when the shipping method selected is 1st Class Mail or Parcel Post shipping, unless you request and pay for additional services such as Insurance, Delivery Confirmation or Signature Confirmation.

IF YOUR ORDER IS DELIVERED AND STOLEN: If your order was delivered to your address by the shipper, but then later stolen, you are responsible for it. We will not refund your money in this instance, as the product was delivered and our obligation was fulfilled. If you are concerned about the security of your order, such as in an apartment building, we recommend that you let us know about this when you order, so that we can be sure to insure your order, or to specify Signature Confirmation for your order.

EXCESS SHIPPING CHARGES: If our shopping cart does not correctly calculate the actual shipping cost on your order, or if you specify insurance, signature confirmation, or express delivery requirements, we will contact you via email or phone about the shipping adjustment charge for your order. You will only be charged the cost difference for the shipping charges.

If you refuse to pay for additional shipping charges on your order or for reshipment of an order that shipped to the correct address but was returned, and instead opt to have your order cancelled and refunded, your refund will be subject to a 10% minimum restocking fee, along with any shipping fees and handling charges that have already been paid to ship your order.

WE RESERVE THE RIGHT TO REFUSE ANY ORDER. At the discretion of management, we will reserve our right to refuse to sell product to any customer for any reason.

Return Policies:

15 DAY RETURN POLICY: Most products are covered by our 15 day Return Policy. We have a 15 day refund policy for any unopened health supplement item. The returned product must be received unused and undamaged, in new, resalable condition. Shipping and handling charges are not refundable. Discounts are not refundable.

There is a 10% restocking fee for all returned items. All returned products will be inspected, and if the product is found to be used, damaged, or is missing parts or documentation, the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Refunds will be issued by check only. Please allow 2 weeks for refund processing. Important: once the product has been used, the manufacturer's warranty is in effect and NO returns or exchanges will be accepted .

Other information:

All products sent to an address in the state of California, U.S. will be taxed at the current sales tax rate.

Any defects in the opened product can be resolved through the manufacturer under their individual product warranties. Please contact the manufacturer of the defective product to fix the problem.

All statements made about the products are not approved by the F.D.A.; please refer to our disclaimer.